All charges are subject to VAT.

Payments – most major credit cards.

London & Essex Kents Farm Kennels & Catteries Ltd reserves the right to add 2% surcharge to credit card payments.

All boarding dates booked are chargeable unless 7 days notice is given which also includes entry day and departure day.
In cases of cancellation, all deposits are non refundable.

Payments in respect of each animal must be paid in full prior to delivery or collection. Exports; all invoices must be paid with clear funds before Export.

London & Essex Kents Farm Kennels & Catteries Ltd reserves the right to surcharge outstanding accounts at 10% per month on all late payments.

L.E.K.F. LTD will not share your personal information with other companies. On signing our booking form you have agreed for L.E.K.F LTD to keep your personal details on our computer system.

All charges are subject to change without notice.

Vaccination fees, special diets and all further treatment where required, will be charged to your account.

Any veterinary attention necessary whilst an animal is under our care will be charged to the owner.

In the event of any veterinary treatment, a 15% surcharge will be added to veterinary costs.

Our trained staff can give daily medication (if required). Additional charges will be added to your invoices as per price list.

Under extreme circumstances should the owner fall into serious arrears, L.E.K.F. LTD shall be at liberty to make alternative arrangements of the animals without any further notice to the owner other than final demand sent by recorded delivery to last know address to the owner or his/her representative.

Prices quoted apply at time of writing and could be subject to change at any time.

Vaccination certificates must be shown on entry to Kennels & Catteries. We will not take animals without up to date certificates. Any pet requiring vaccinations LEKF reserve the right to vaccinate.

Dogs must have been vaccinated against Distemper and Parvo-virus within the last 12 months.

Cats must have been vaccinated against feline Enteritis and cat flu within the last 12 months.

Canine cough: (kennel cough) customers should consult their vets as to what precautions can be taken against KC. We are unable to detect a carrier of the virus entering our kennels. (We recommend INTRAC as a deterrent against KC. This protects against the major cause of KC, which can easily enter the kennel through an apparently healthy dog carrying the condition).
Pets insurance; by arrangement with your own personal insurer.

Special diets can be catered for. Cost of such diets will be debited to owners invoice.

You may bring any items of food, bedding, playthings etc for your pet, please note L.E.K.F. Ltd do not accept any responsibility for their condition or safe return.

It is the responsibility of the owner to ensure that all paperwork under the EU pet passport scheme/imports & early release are all correct and up to date. LEKF take no responsibility for incorrect paperwork.

The carrying agents fee is based on full arrival details being advised to the company at least 5 working days in advance and for collection during normal office hours. Weekend and out of office hours collection will incur extra charges.

In the event of delays in excess of 2 hours, an hourly waiting charge will be incurred.

Out of hours charges relating to Airport/Ports etc will incur additional costs.

Whilst all animals are given every care and attention, the company accept no liability for accidents or illness of any animals.
Whilst every effort is made to house your pet in the size chalet or kennel you request, the company reserve the right to allocate chalets or kennels as they deem appropriate.

Pets must be collected on or before the agreed end date of their stay. If a pet is not collected within 28 days (4 weeks) of the end date, and no alternative written arrangement has been agreed with us, the pet(s) will be deemed abandoned. During this 28 day period, we will make reasonable and sufficient attempts to contact the owner using the contact details provided. It is the owners responsibility to ensure these details are accurate and up to date. In such circumstances, we reserve the right to rehome the pet(s) or place with a rescue organisation of our discretion. By leaving your pet(s) in our care, you acknowledge and agree that ownership and all associated rights may be forfeited after this 28 day period. Any outstanding fees will remain payable.

Boarding/Exports/Imports/Quarantine; we can only accept your pets upon receipt of our conditions signed “Terms & Conditions” together with agreed deposit.

Boarding pet drop off times anytime between:
Monday to Saturday: 9:30am – 12:30pm and 2pm – 4:30pm
Sunday 9:30am – 12:00pm (Closed Sunday afternoons and all bank holidays)
Quarantine pet visiting times
Monday to Saturday: 2pm – 4pm (Closed Sunday and all bank holidays)