Caring for your Small Pets
Its not just dogs and cats that enjoy a break at Kents Farm…
If your pet has any special medical requirements you must let us know and our trained staff will administer the appropriate medication. Our own vet calls daily for any urgent or serious consultations.
On arrival please let staff know of any recent illnesses, lumps, bumps or any other problems. We take the health of your pet seriously and can make alterations to our service to suit the needs of most pets.
We provide a choice of pet food to maintain a balanced diet however we will follow any specific feeding instructions, if required. Please give us advanced notice if you require us to stock a specialist food range for your stay.
…rabbits, guinea pigs, parrots and birds are also welcome and enjoy the same level of comfort and care as all our other guests.
London & Essex Kents Farm Kennels & Catteries Ltd
Mon to Sat 9:30am – 12:30pm and 2.00pm – 4.30pm (GMT)
Sun 9:30am – 12:00pm (GMT)
Closed Sunday afternoon and Bank Holidays.
or phone Kents Farm Kennels and Cattery on 01992 522183/523499
Off SeasonSmall Animals
- All Cage Birds
Off SeasonSmall Animals
- Rabbits & Guinea Pigs
Peak SeasonSmall Animals
- Guinea Pigs
- All Cage Birds
- Taxi Service (Mon-Fri only). Not Bank Holidays. Please ask for a quote.
- Heating £2.30 per pen per day
- Grooming (prices on request)
- Daily Medication £1.25 per day
- Daily Injection £3.35 per injection
- Professional grooming service available.
Summer: 1st July – 30th September | Christmas: 22nd December – 5th January
Easter: Easter Holiday will be charged at peak rate
All prices are exclusive of VAT – we reserve the right to increase prices at any time.
All dates are chargeable including arrival and departure dates.
Terms & Conditions
All charges are subject to VAT.
Payments – most major credit cards.
London & Essex Kents Farm Kennels & Catteries Ltd reserves the right to add 2% surcharge to credit card payments.
All boarding dates booked are chargeable unless 7 days notice is given which also includes entry day and departure day.
In cases of cancellation, all deposits are non refundable.
Payments in respect of each animal must be paid in full prior to delivery or collection. Exports; all invoices must be paid with clear funds before Export.
London & Essex Kents Farm Kennels & Catteries Ltd (The company) reserves the right to surcharge outstanding accounts at 10% per month on all late payments.
All charges are subject to change without notice.
Vaccination fees, special diets and all further treatment where required, will be charged to your account.
Any veterinary attention necessary whilst an animal is under our care will be charged to the owner. A veterinary surgeon visits six days a week.
In the event of any veterinary treatment, a 15% surcharge will be added to veterinary costs.
Our trained staff (if required) can give daily medication. Additional charges will be added to your invoices as per price list.
Under extreme circumstances should the owner fall into serious arrears, the company shall be at liberty to make alternative arrangements of the animals without any further notice to the owner other than final demand sent by recorded delivery to last know address to the owner or his/her representative.
Prices quoted apply at time of writing and could be subject to change at any time.
Vaccination certificates must be shown on entry to Kennels & Catteries. We will not take animals without up to date certificates. Any pet requiring vaccinations LEKF reserve the right to vaccinate.
Dogs must have been vaccinated against Distemper and Parvo-virus within the last 12 months.
Cats must have been vaccinated against feline Enteritis and cat flu within the last 12 months.
Canine cough: (kennel cough) customers should consult their vets as to what precautions can be taken against KC. We are unable to detect a carrier of the virus entering our kennels. (We recommend INTRAC as a deterrent against KC. This protects against the major cause of KC, which can easily enter the kennel through an apparently healthy dog carrying the condition).
Pets insurance; by arrangement with your own personal insurer.
Special diets can be catered for. Cost of such diets will be debited to owners invoice.
Clipping, stripping and shampooing can be arranged with our resident canine beautician. Charges payable to our canine beautician.
You may bring any items of food, bedding, playthings etc for your pet, please note L.E.K.F. Ltd do not accept any responsibility for their condition or safe return.
Boarding/Exports/Imports/Quarantine; we can only accept your pets upon receipt of our conditions signed “Terms & Conditions” together with agreed deposit.
It is the responsibility of the owner to ensure that all paperwork under the EU pet passport scheme/imports & early release are all correct and up to date. LEKF take no responsibility for incorrect paperwork.
The carrying agents fee is based on full arrival details being advised to the company at least 5 working days in advance and for collection during normal office hours. Weekend and out of office hours collection will incur extra charges.
In the event of delays in excess of 2 hours, an hourly waiting charge will be incurred.
Out of hours charges relating to Airport/Ports etc will incur additional costs.
Whilst all animals are given every care and attention, the company accept no liability for accidents or illness of any animals.
Whilst every effort is made to house your pet in the size chalet or kennel you request, the company reserve the right to allocate chalets or kennels as they deem appropriate.
Boarding “Privilege” cards are issued to regular customers. When bookings are made using a privilege card a deposit is not required. A vacancy is not guaranteed by card if kennels/cattery are fully booked.
Boarding pet drop off times anytime between:-
Monday to Saturday: 9:30 am – 12:30 or 2 O‘clock – 4:30 pm
Sunday 9:30 am – 12:00 (Closed Sunday and all bank holidays)
Boarding and Quarantine pet visiting times
Monday to Saturday 2 O‘clock – 4 pm (Closed Sunday and all bank holidays)
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
“A lovely place for your animal to be housed. Very friendly staff and it feels like home. Thank you Kris for the time and effort you and other staff put in whilst Ruben the African grey was there waiting to be exported.”Zelma Holt
“Our rabbit (Thumper) and guinea pig (Bertie) stay with you whilst we’re on our holidays. We have been so pleased with the service provided and the animals always come home in good health and spirits. The collection and delivery service makes our lives so easy and the drivers are always amazing ☺ Thank you so much guys!!”Justin and Stephanie Fox and family
“Thank you so much for looking after our Chinchilla ‘Tony’ whilst we were off on our honeymoon!! You really put our mind at rest with the pictures you sent and we couldn’t have asked for a better service. Tony looked great when you delivered him home for us and settled straight back in. We’ll definitely be seeing you again soon in the summer! Many thanks.”Dan & Frankie Bose
Find out more
If we didn’t answer all of your questions, feel free to drop us a line anytime, or use the form below.